Builders Choice deliver service through a dedicated team of engineers employed by Sliders UK Ltd, skilled in the repair and rectification of manufacturing defects. This will be supported through their central administration by dedicated Customer Service staff.
Product guarantee details are contained within this document, as are clear details of what is covered, what is not covered, what the remedies are and other costs associated with carrying out work to products damaged due to installation error, or customer handling error.
Section 1
The Basics:
Builders Choice operate a no-quibble guarantee covering return of goods within 7 days of receipt. This includes scratches, open mitres, handles, shortages etc. This is effective from the time and date of delivery, and products will only be collected from the location they were delivered. Items being returned under the “no quibble” guarantee, MUST NOT have been installed. This means that you as a customer have an obligation to fully inspect goods upon receipt and advise Builders Choice Ltd by e-mail, or letter within 7 working days of problems. We will not accept telephone notification of any claim in respect of our “no quibble” policy. Once installed service requests will attract the charge as above.
Section 2
Parts Only
Builders Choice are a supplier. We are happy to replace faulty parts within the guarantee period for our customers to install. All parts supplied will be charged ahead of despatch. A full credit will be offered upon return of the part being replaced, if upon inspection it is found to be faulty.
Builders Choice Ltd require all parts to be ordered in writing providing an original job reference, full details of the part required and the reason for the replacement (if this is a warranty claim).
Where possible we will despatch parts on our own vehicles but where parts are sent by courier, damage in transit is the responsibility of the courier, not Sliders-UK. Do not accept delivery of damaged goods from couriers.
As mentioned above all parts will be dispatched strictly pro-forma on a cash with order basis. Where you are returning goods for credit a voucher or pre-paid envelope will be provided to return parts to Builders Choice. Obviously it is in your own interest to return goods promptly where you are seeking a credit. We will not entertain requests for credits once 90 days have lapsed after date of delivery of new parts.
Builders Choice realise that there is a cost involved when you replace a faulty part. We will credit your account with £20 for time spent by you the customer, replacing parts. This “goodwill” credit will only be applied once faulty products have been returned and inspected.
Builders Choice reserves the right to discontinue or make changes to any of its product range. Similarly we can only offer replacement goods under the terms of the warranty from the original supplier. If for any reason a supplier ceases trading, discontinues production or is unable to offer replacement product, our liability is limited only to the cost of the part, not replacement value of the product.
Consequential loss.
Builders Choice are responsible for supplying parts to replace parts which may have failed. We are not responsible for any consequential loss due to part failings, eg locksmith, water damage etc.
Section 3
Remedial Visits
We will only attend site, if the Fitter or agents of the installation company, or our customer will attend with us.
Builders Choice will not carry out any work if you are not in attendance and the call out fee will be forfeited.
Builders Choice will not reimburse any costs for your Representatives time on site during our inspection and must be accompanied at all times.
To request a service engineer a Service Request Form must be returned including pictures retaining to the service request.
Builders Choice have the right to request a representatives from its suppliers to be present at the inspection.
Builders Choice will not liaise direct with your end user all correspondence will be done direct with yourself.
Where an appointment is cancelled by close of business on the day preceding the appointment no penalty will be incurred.
Where an appointment is cancelled on the day of appointment, a £50 charge is levied and a further payment will be required before any further appointment booked.
If Builders Choice cancel an appointment on the day of the appointment we will credit the client account as per schedule of payments.
Should our engineers attend site and be unable to work due to a site being unfit due to scaffold or ground conditions, the client will forfeit any Inspection Fee paid.
Where an inspection identifies that a problem has been caused due to installation or after delivery handling, a quote will be offered to carry out service based on £15 per hour labour and 45p per mile travel from local service location. The inspection fee will be forfeited on any occasion where the call identifies non Builders Choice issues. Parts will be quoted as required and again be paid on a pro-forma basis.
Should Builders Choice identify a Fabrication Problem that requires a full replacement/ re-fit, a full refund of the inspection fee will be issued and Builder Choice will undertake re installation.
Should Builders Choice identify a Fabrication problem that is rectified at the point of inspection, the inspection fee will be refunded.
Section 4
PATIO’S WHAT WE EXPECT FROM YOU AND WHERE DO YOU STAND
• Do not power-wash windows or use a garden hose; this can cause seal failure and allow water to enter the structure.
• When cleaning exterior, multi-story windows, begin with the upper story and work down. • Avoid using metal tools, razor blades, or other sharp objects and abrasive cleaners. They can damage window surfaces, scratch glass and remove exterior glass coatings.
• Do not allow aggressive cleaners to come into contact with Aluminium surfaces. Immediately rinse and dry.
• Do not allow cleaners to puddle or collect at glass edges near glazing materials.
• Avoid cleaning in direct sunlight or in temperatures too hot or too cold.
• Avoid excessive rubbing and over-cleaning.
• Do not scour.
• Clean and rinse one area at a time.
• Clean twice a year (monthly in coastal areas) or when dirty.
• After-market tints and films are not recommended, as they may cause damage to the sealant
Builders Choice guarantee for 10 Years the profiles and fittings will not warp or crack as per the following.
• Exposure to normal weathering will not result in any significant part of the woodgrain foiled profiles or fittings changing colour compared to Builders Choice relevant colour specification by more than grey scale 3 (where grey scale is determined in accordance with ISO105-AO2). This paragraph does not cover any change resulting from any form of shading (such as any overhang or any obstruction of the sun by any permanent or temporary structure or trees)
• Exposure to normal weathering will not result in any significant bubbling, shrinking or delamination of the woodgrain foil from the profile to which it is adhered.
• All customers/ end users must adhere to the cleaning recommendations as listed in our Cleaning Recommendations section, failure to comply will result in your warranty being void.
• In the case of a valid claim under this Guarantee, Builders Choice will, at its absolute discretion, either repair or replace the defective profiles and fittings.
This Guarantee does not cover any labour costs incurred by the Customer or any third party in installing the replacement and other costs related to the removal and disposal of defective product
Your hardware should be maintained as below at least bi-annually (monthly for coastal areas)
• Clean dirt/debris
• Tighten loose screws
• Replace damaged hardware
PRECAUTIONS The following substances may damage protective hardware finishes.
Do not use:
• Vinegar-based cleaners
• Citrus-based cleaners (lemon, etc.)
• Paint removers
• Window cleaners
• Brick/siding washes
• Any other industrial or abrasive cleaners Use caution with silicone-based sprays. Apply only in small amounts and do not overspray. Wipe off excess lubricant to avoid staining and/or damage to other window or patio door parts. Silicone may cause some hard plastic parts to become brittle.
General Cleaning
1. Remove hardware for easier cleaning. NB Installer only
2. Use mild soap and water on a soft cloth or sponge; rinse and wipe dry. For stubborn dirt, use a soft bristle brush to gently scrub.
3. Apply WD40
4. Reinstall hardware. NB Installer only
SIMPLE SERVICE SOLUTIONS FOR PATIOS
Wheel Changes. An inspection fee is charged. Builders Choice will attend and if the wheels have failed, we will replace the wheels, refund the inspection fee and credit £20 to the clients account as a goodwill gesture.
PATIO TRACKS- Please note this is covered under our parts guarantee only and our engineer will not attend a service call.
DRAUGHTS/ INEFFECTIVE DRAINAGE– Our products have limitations like any other. Where high winds or rainfall is beyond the reasonable expectations of the products, we will not be liable to the correct any malfunction or shortfall in the products performance, and will not attend site on this basis. In such cases it is incumbent on the installer to advise the end user correctly or after installation e.g. wind excess for (200pa) for PVCU in-line patio door.
MISSING DRAINAGE– An inspection fee is charged. Builders Choice will attend and a full refund of the inspection fee refund should Builders Choice be found to be at fault.
Alternatively should you provide before and after picture evidence a credit off £20 will be added to your account for inserting drainage on site yourself.
BOWES/CLASHING INTERLOCKS PATIOS– Most issues reported as bowed patios general turn out to be a fault in the glass.
Sometimes glass units can bend/bow and this will affect our product. In this instance we request customers turn the glazing units round and ensure the units are fully packed out.
In the event this doesn’t solve the issue and you are confident your glass unit is not bowed Builders Choice can provide a Reinforcing Bar to be installed in the interlocks at a cost of £20.00 + delivery + vat.
An Installation help guide is available on request.
Alternatively you can request a service call please see terms under Remedial Visits Section 3
See below for parts warranty related to this product
|
UPVC Patio |
Warranty Period |
T & C’s |
Solution |
|
Patio Track |
10 year |
Splitting/ corroding |
Replacement part FOC |
|
Handles Surface Coverage |
12 months |
Covers corrosion/blemishing See section 4iii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Handles Mechanical |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Letterbox Surface Coverage |
12 months |
Covers corrosion/blemishing See section 4iii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Letterbox Mechanical |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Keeps |
10 years |
Covers corrosion/blemishing See section 4iii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Gasket & Woolpile |
10 years |
|
FOC |
|
Thresholds |
10 years |
Subject to wear and tear |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels SBD |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels Std
|
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Plunge Bolts Surface Coverage |
12 months |
Covers corrosion/blemishing See section 4iii |
Post out parts COR |
|
Plunge Bolts Mechanical |
10 years |
Subject to misuse |
Post out parts COR |
|
Locks |
10 years |
Subject to misuse Customer must have educated end user on how to engage locks as per installation guide. See section 4 iii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Profile |
10 years |
See section 1 See section 4 i & ii |
Site visit required see section 1 & 3 |
Section 5
COMPOSITE DOORS WHAT WE EXPECT FROM YOU AND WHERE DO YOU STAND
Your hardware should be maintained as below at least bi-annually (monthly for coastal areas)
• Clean dirt/debris
• Tighten loose screws
• Replace damaged hardware
PRECAUTIONS The following substances may damage protective hardware finishes.
Do not use:
• Vinegar-based cleaners
• Citrus-based cleaners (lemon, etc.)
• Paint removers
• Window cleaners
• Brick/siding washes
• Any other industrial or abrasive cleaners Use caution with silicone-based sprays. Apply only in small amounts and do not overspray. Wipe off excess lubricant to avoid staining and/or damage to other window or patio door parts. Silicone may cause some hard plastic parts to become brittle.
Builders Choice warrant that in the course of normal use, the surface finish of our pre-pigmented, solid colour doors will not blister, crack chip, flake or peel, for a period of 10 years.
Builders Choice glazing cassettes are manufactured using injection moulded ABS which is pre coloured. The surface finish of the cassette is over-spayed with a gloss paint to achieve the same colour as the GRP door blanks.
Builders Choice warrant that in the course of normal use, the surface finish of our glazing cassettes will not blister, crack chip, flake or peel, for a period of 10 years.
When exposed to direct sunlight over long periods of time, discolouration may occur, but this will be within the accepted tolerances contained within Delta E 7 according to BS EN ISO 11341 for paints and varnishes.
The following Builders Choice finishes are covered Red/Green/Blue/Black/Rosewood/Golden Oak & Snow White.
This warranty is subject to the door being maintained in accordance with our Maintenance Requirements for Composites Doors, listed below
This warranty excludes:
1. Damage from impact or neglect
2. Misuse
3. Poor installation
4. Malicious damage
5. Act of God Maintenance
iii) Maintenance Requirements for products and parts – Composite door Surface finish
Please note; it is recommended that fabricators pass this information to their customers. This is to ensure that they do not invalidate the warranty by the use of abrasive cleaners, prohibited chemicals or temporary adhesives on the surface of the door.
Do Not;
• Use aggressive cleaning methods, abrasive cleaners or scouring pads on the surface of the door.
• Use high pressure or steam cleaners.
• Use any type of bleach, solvent (e.g. white spirit, methylated spirit, cellulose thinners or acetone/nail varnish remover).
• Use adhesives of any type or tack for providing temporary protection, for the temporary fixing of seasonal or other decorations etc.
• Use excessive length key chains please try and avoid contact with these and any other sharp objects you may be carrying.
A repair system is available to deal with accidental damage such as dents or scratches.
For details please contact Sliders UK Ltd.
To ensure the performance of your Multi-point lock remains problem free for its life expectancy it is important that all moving parts are cleaned and lubricated a minimum of twice a year.
Any debris build up should be first cleaned with a none-abrasive cleaner such as mild soapy water and then a silicon based spray or lubricant applied to the moving parts. (Remove excess).
NOTE: Composite doors are structurally sound and will not bow as a result of any water ingress. However, in order to maintain the door and prevent your door from bowing throughout its long life, the hook locks should always be engaged in their keeps when the door is closed. Failure to engage the locks and close the door on the centre latch only can induce a bow over time.
Failure to engage the hooks will therefore invalidate the guarantee against bowing.
See Composite Door Installation & Maintenance Guide for instructions how to lock/unlock the door.
Simple Service Solutions
Composite Door glass/ Sidelight glass. In the event that your glass unit fails/ discolours/ has imperfections, Sliders refer you to the Remedial Visit Policy.
An inspection taken, full report prepared. Should the glass unit not meet the GGF standards, Sliders UK to replace and re-fit and a full refund of inspection fee.
In some cases there will be imperfections in the glass unit only visible when looking direct/ closely at the unit through direct sunlight. In such cases it is incumbent on the installer to advise the end user correctly on the GGF (Glass and Glazing Federation) standards of which Sliders adhere too, please see separate insert for GGF standards.
WATER LEAKS THROUGH LETTERBOX– In the event that water in getting through your letterbox and simple resealing has failed Sliders will provide a rubber letterbox pocket that can be fit around the letterbox providing an additional seal. A credit of £10 will be credited to your account as a good will gesture.
WATER LEAKS THROUGH CASSETTES– In the event that the drainage system has failed on the cassettes Sliders will send out replacement cassettes and request that your engineer replaces and reseals these units. A credit of £20.00 will be made to your account as a goodwill gesture.
Discolouration An inspection fee is charged. If on inspection the discolouration is confirmed, the full cost of replacement will be borne by Sliders-UK. The inspection charge refunded and a £60 credit posted to the clients account as a goodwill gesture.
Discolouration (white marks around cassettes- resin reaction). An inspection fee is charged. If on inspection the discolouration is confirmed, Sliders will rectify the issue onsite. The inspection charge will be refunded.
Fading. See regulations on Composite Door Colour/Cassettes Guarantee & Profile Guarantee
An inspection fee is charged. If on inspection the discolouration is confirmed, the full cost of replacement will be borne by Builders Choice Ltd. The inspection charge refunded and a £60 credit posted to the clients account as a goodwill gesture.
Builders Choice have the right to request a representative from are suppliers to be present at the inspection.
Bowed Composite doors- NOTE: Composite doors are structurally sound and will not bow as a result of any water ingress. However, in order to maintain the door and prevent your door from bowing throughout its long life, the hook locks should always be engaged in their keeps when the door is closed. Failure to engage the locks and close the door on the centre latch only can induce a bow over time. Failure to engage the hooks will therefore invalidate the guarantee against bowing.
An inspection fee is charged. If on inspection an inherent bow in the slab, the full cost of replacement will be borne by Builders Choice Ltd. The inspection charge refunded and a £60 credit posted to the clients account as a goodwill gesture.
Builders Choice have the right to request a representative from our suppliers to be present at the inspection.
Please refer to attachment 8
Thermal Movement Definition & Tolerances Composite Doors
When a black is fitted, you must ensure the frame is plumb and square.
Replacing a door blank will not resolve a poor installation, Frame checks must be completed.
All composite blanks, as do UPVC and timber, experience thermal movement.
The blank will recover to its original status, to a maximum of 1mm side to side and 3mm
Top to Bottom, when the installation recommendations are applied.
Where Builders Choice Sliders are asked to carry out inspection, an inspection charge applicable. Should your evidence be sufficient the full cost of replacement and re-fitting will be borne by Builders Choice, the inspection charge refunded and a £60 credit posted to the clients account as a goodwill gesture.
Please refer to attachment 9
|
Composite Door Part |
Warranty Period |
T & C’s |
Solution |
|
Handles Surface Coverage |
12 months |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Handles Mechanical |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Letterbox Surface Coverage |
12 months |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Letterbox Mechanical |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges surface coverage Chrome, Satin & Gold |
5 years |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges surface coverage White, Brown Black |
10 years |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges Mechanical |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Keeps |
10 years |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Gasket & Woolpile |
10 years |
|
FOC |
|
Thresholds |
10 years |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Knockers surface coverage |
12 months |
Covers corrosion/blemishing See section 6 i |
Post out parts COR – £20.00 credit addition to parts credit |
|
Knockers mechanical cover |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels SBD |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels Std |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Locks |
10 Years |
Customer must have educated end user on how to engage locks as per installation guide. See section 6 iiii |
Post out parts COR – £20.00 credit addition to parts credit e |
|
Glass Units – water ingress |
10 years |
|
Site Visit required See Section 3 |
|
Glass Units – Colour
|
10 years |
|
Site Visit required See Section 3 |
|
Cassette Colour |
10 year |
see section 6 ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Cassettes Cracking/ failing |
7 days |
See attachment 10 |
Any cracking after this would be down to misuse/vandalism Replacement part chargeable |
|
Slab/ Foiled Products |
10 year |
See section 6 iii |
Site Visit required See Section 3 |
|
Cat Flap |
12 months |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Escutcheon surface coverage Gold, Chrome, Satin |
5 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Escutcheon surface coverage White, Black |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Escutcheon surface mechanical |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Security Chains surface coverage |
12 months |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Security Chain mechanical |
10 Years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
Section 6
ALUMINIUM BIFOLDS/ PATIOS/WINDOWS WHAT WE EXPECT FROM YOU AND WHERE DO YOU STAND
Aluminium windows usually have either a “baked-on” enamel finish or an anodized protective finish. Inspect aluminium surfaces for scratches or cracks in the finish.
Pay close attention to bare aluminium (edges and weep holes) and areas of no finish. Bare aluminium will oxidize over time. Oxidation is a natural occurrence that produces a coating that wipes off as a dark, metallic-looking residue.
To remove oxidation:
1. Gently remove with fine scratch pad or steel wool; do not scratch finished surfaces.
2. Dust or vacuum residue and wipe clean with damp cloth. For optimum protection against oxidation, apply a coat of high quality car wax over the enamel or anodized finish.
To clean finished or coated (e.g. anodized) aluminium surfaces:
1. Wipe with sponge and water.
2. Dry with soft cloth.
If soil adheres:
1. Sponge or lightly brush with mild soapy water.
2. Rinse and wipe dry with soft cloth.
For very stubborn soil:
1. Wipe with mild solvent (mineral spirits) and a clean soft cloth or non-abrasive nylon cleaning pad to remove grease, sealant or caulking compounds.
2. Dry with separate clean cloth.
3. Clean residue with sponge, mild soap and water, rinse and let dry
ii) Locks & Hardware On Aluminium Patio, Bifolds or Window
One year after installation and thereafter annually, the moving parts of locking mechanisms should be lubricated with light machine oil as 3 in 1, or WD40.
The tightness of all fixing screws or rivets should be checked periodically. One year after installation and thereafter annually.
Over tightening of handle fixing screws can put too much strain on locking mechanisms gearbox and impair the function of lock.
SIMPLE SERVICE SOLUTIONS
Gaskets – replacement gasket will be sent FOC as these can shrink/perish over time
|
Aluminium Patio |
Warranty Period |
T & C’s |
Solution |
|
Handles Surface Coverage |
12 months |
Covers corrosion /blemishing See section 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Handles Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges surface coverage |
12 months |
Covers corrosion /blemishing See section 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Keeps |
10 years |
Covers corrosion /blemishing See section 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Gasket & Woolpile |
10 years |
|
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels SBD |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels Std |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Locks |
10 years |
Subject to misuse Customer must have educated end user on how to engage locks as per installation guide. See section 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Profile |
10 year |
See section 1 See section 7i
|
Site Visit required See Section 3 |
|
Aluminium Bifold
|
Warranty Period |
T & C’s |
Solution |
|
Handles Surface Coverage |
12 months |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Handles Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges surface coverage |
12 months |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Keeps |
10 years |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Gasket & Woolpile |
10 years |
|
FOC |
|
Barrels SBD |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels Std |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Locks |
10 years |
Subject to misuse Customer must have educated end user on how to engage locks as per installation guide. See section 7 ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Profile |
10 year |
See section 1 See section 7i |
Site Visit required See Section 3 |
|
Aluminium Windows
|
Warranty Period |
T & C’s |
Solution |
|
Handles Surface Coverage |
12 months |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Handles Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges surface coverage |
12 months |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Keeps |
10 years |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Gasket & Woolpile |
10 years |
|
FOC |
|
Barrels SBD |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels Std |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Locks |
10 years |
Subject to misuse Customer must have educated end user on how to engage locks as per installation guide. See section 7ii
|
Post out parts COR – £20.00 credit addition to parts credit |
|
Profile |
10 year |
See section 1 See section 7i
|
Site Visit required See Section 3 |
|
Aluminium Windows
|
Warranty Period |
T & C’s |
Solution |
|
Handles Surface Coverage |
12 months |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Handles Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges surface coverage |
12 months |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Hinges Mechanical |
10 years |
Subject to misuse |
Post out parts COR – £20.00 credit addition to parts credit |
|
Keeps |
10 years |
Covers corrosion /blemishing See appendix 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Gasket & Woolpile |
10 years |
|
FOC |
|
Barrels SBD |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Barrels Std |
10 years |
Subject to misuse and damage |
Post out parts COR – £20.00 credit addition to parts credit |
|
Locks |
10 years |
Subject to misuse Customer must have educated end user on how to engage locks as per installation guide. See section 7ii |
Post out parts COR – £20.00 credit addition to parts credit |
|
Profile |
10 year |
See section 1 See section 7i |
Site Visit required See Section 3 |